ARCHIDEX Online Frequently Asked Questions (FAQ)

Click the button below if your are an eSeller.

Agenda (Video / Webinar)

To access the video / webinar content

  1. Go to the “Agenda” tab
  2. Find your session by date
  3. Click on the session that you are interested in

To save your session of interest

  1. Go to the “Agenda” tab
  2. Find your session by date
  3. Click the “Favorite” button

The saved session will be listed in your “My Connections” tab. 

To view past video / webinar content

  1. Go to the “Agenda” tab
  2. Find your session by date
  3. Click on the session that you are interested in

Meet

The ARCHIDEX Online A.I. matching system will be able to match you with relevant eSeller.

To view A.I. matched eSeller

  1. Go to the “Meet” tab
  2. Click on the “For You” tab
  3. Click on “Meet” button to connect with the eSeller
  4. Key in personal note and indicate your interest and send them meeting request

To further enhance your A.I. matching, please indicate your interest in the Product Category, Brand, and Country filter. The A.I. system will automatically show you the most relevant eSeller in your list.

To view other eSeller from different product category / brand / country

  1. Go to the “Meet” tab
  2. Click on the “Search” tab
  3. Select the available filter or key in the your interest in the search bar
  4. Click on “Meet” button to connect with the eSeller
  5. Key in personal note and indicate your interest and send them meeting request

To view your accepted request, go to the “My Connections” tab.

To view new request

  1. Go to the “Explore” tab
  2. Navigate to the “Requests Received” section
  3. Click on the “Accept request” button and click “Meet” to connect with the eSeller

or

  1. Go to the “Meet” tab
  2. Click on the “Requests Received” tab
  3. Click on the “Accept request” button and click “Meet” to connect with the eSeller

You will receive email notifications on new request.

All bookmarked eSeller is available in the “Bookmarked” tab. You can bookmark any eSeller by clicking on the “Bookmark” button.

Archive function will place the eSeller into “Archived” tab and exclude them in searches or A.I. matching. You can do so by clicking on the “Archive” button.

To remove connected eSeller

  1. Go to the “My Connection” tab
  2. Click on the “Cancel” button on the eSeller’s profile
  3. Select your reason to cancel

Message

You can only message with connected eSeller. To connect with eSeller, please refer to our guide here.

To chat with eSeller

  1. Click on the “Message” icon on the top right corner
  2. Click on the eSeller you would like to message
  3. Type your message and press “Enter”

Yes.

  1. You will get an email notification
  2. On the ARCHIDEX Online webpage, the messaging icon will blink

You can send document / file / image to eBuyer using the toolbar.

 

 

 

 

 

 

  • Button 1 – send image
  • Button 2 – send file / document
  • Button 3 – send name card
  • Button 4 – send video meeting request

You are limited to two (2) video meetings per connection. Each video meeting can last for a maximum of one (1) hour.

Profile

Please login to ARCHIDEX Webapp to update your details.

To change the system language

  1. Click on your “Profile Image” located on the top right corner
  2. Click on the “App Settings” tab
  3. Select your preferred language

Could not find the answer to your question? Please contact us at hello@online.archidex.com.my